Our Policies

BIRTHDAY PARTIES

We will be arriving about 15 minutes early to set up.  We need a safe area to park and a way to pull out after we take the last picture in front of the Mobile Game Theater!  Please double check the address we will be using and let us know if there is anything we need to know regarding finding the location, getting in or out, or where you would like us to park.

SURPRISE PARTY?

Let us know so we can adjust our communications with you accordingly.

It’s a good idea to let your neighbors know about the party so they can be prepared for the Mobile Game Theater pulling up and the extra cars in the area.

CHURCH, SCHOOL, NON-PROFIT AND CITY EVENTS

Let us know the details regarding your event.  If you would like promotional materials, W-9 or Liability Insurance documents emailed or if you need our staff to fill out any vendor information let us know.

Level Up Curbside Gaming Official Policies

REFUND/CANCELLATION POLICY

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $25 cancellation fee for all parties or events canceled after payment is received. NO REFUND in the event of a 2 hour party reservation being canceled within 14 days of your event. NO REFUND in the event of a 3+ hour Event reservation being canceled within 30 days of your event. Level Up Curbside Gaming will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

FORMS OF PAYMENT

MasterCard and Visa are accepted. Checks are acceptable, but must clear prior to the event.

INVITATIONS

We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us. Invitations will be mailed upon receipt of payment.

PRIVACY POLICY

Level Up Curbside Gaming is committed to protecting your privacy. We will use the information that is collected on the site for reservation purposes ONLY. We strive to make your experience with Level Up Curbside Gaming as simple as possible and will make every effort to enhance your overall experience with our company. We will not sell, trade, or rent your personal information to others.

TIPS

The Game Coach is there to make sure that your group is making the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

TRAVEL FEE

Our primary service area is a 25 mile radius from Sparks, NV. We also service a “secondary” area outside our primary area, we add a travel fee when we travel to the secondary area. The amount depends on your distance, see our “Service Area” page here for the fee chart.

LOCATION/PARKING

The customer is required to provide a safe area for the Mobile Theater to park and pull out after the event. Street fronts are preferable. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. If you do not have enough space, we recommend a pizza parlor, local park, local church or recreation center. See our parking page here.

If the location is deemed unsafe for the customers, players or other guests at time of arrival, Level Up Curbside Gaming will request an alternative location be provided. If an alternative location cannot be found, we will allow the event to be rescheduled, but a $50 fee will be assessed in this event.

We will park on driveways only if we can do so safely.

SEVERE/INCLEMENT WEATHER

Level Up Curbside Gaming trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party.

In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to begin the rescheduling.

Very inclement weather may preclude the use of the outside (exterior) TV’s.

SUPERVISED CHILDREN

Level Up Curbside Gaming does require a parent or responsible adult to be present inside the trailer for children five years of age or younger. For children six years of age and older parents may be present inside or just outside of the trailer at all times. Guests aged 16 and under require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Level Up Curbside Gaming equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

SMOKING

Level Up Curbside Gaming does not allow smoking in or around our mobile game theater. Please keep any smoking activity away from the theater.

DAMAGE/INJURY

Level Up Curbside Gaming or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage.

Additionally, Level Up Curbside Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage the client and/or their guests.

Level Up Curbside Gaming or their staff will not assume responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.

FOOD/DRINK

Level Up Curbside Gaming does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.

PICTURES

While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Level Up Curbside Gaming Facebook Fan Page and copy them to your files. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify us via Email prior to the party. This is a service we provide to our guests so they can be sure to capture their party as it happens.

VIDEO GAME RATINGS

Level Up Curbside Gaming will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the Game Coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.

By Submitting Payment you agree to these terms.

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